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Privacy Policy

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Privacy Policy for Dharam Stainless Steel

Effective Date: November 3, 2024
Last Updated: November 3, 2024

This website is operated by M/S. Dharam Stainless Steel Pvt. Ltd. We value the privacy of our users worldwide and encourage you to read this policy carefully. It contains important information about:
  • Who we are
  • How and why we collect, store, use, and share personal information
  • Your rights regarding your personal information
  • How to contact us and regulatory authorities if you have a complaint

Who We Are

M/S. Dharam Stainless Steel Pvt. Ltd. (“we,” “us,” “our”) collects, uses, and is responsible for storing certain personal information about you (“you,” “your,” “yours”).

The Personal Information We Collect and Use
Personal information refers to information that identifies or could reasonably identify an individual. This policy applies globally and aligns with data protection standards in the United States, the European Union (EU), the United Kingdom (UK), and other relevant jurisdictions.
Types of Personal Information
We may process the following types of personal information:
  • Contact Details: such as postal address, contact numbers, and email address.

How Your Personal Information is Collected
Your personal information may be collected in the following ways:

1. Information Obtained Directly from You

We collect personal information directly when you
  • Subscribe to our newsletter
  • Purchase a product
  • Create a user profile
  • Contact us using our “Contact Us” chat service/link
2. Information Collected Through Cookies and Similar Technologies
We may collect personal information using cookies and similar technologies. A cookie is a small text file placed on your computer or device when you access our website. Similar technologies include web beacons, action tags, flash cookies, and single-pixel gifs. These tools help us track user actions, monitor website traffic, and enhance user experience. Note: You will be asked to consent to our use of cookies when you first visit our website. You can disable cookies at any time, although some features may not function as a result. For more details on our use of cookies, please see our Cookie Policy.

How We Use Your Personal Information

General Purposes
We process your personal information to:

  • Fulfill orders and deliver products or services to you
  • Manage our business and website
  • Provide marketing materials and improve customer service

Monitoring: We may monitor calls, emails, and website usage to improve service quality, train our team, prevent fraud, and ensure compliance. This may involve collecting personal information during such interactions.

Marketing Purposes: With your consent, we may use your data for marketing purposes. You have the right to object or opt-out of direct marketing at any time. To opt-out, please use the unsubscribe link in our emails or contact us using the details below.

Fraud Prevention: To protect our business and customers, we may conduct fraud checks using your information. This may involve working with fraud prevention agencies.

Legal Basis for Processing Personal Information

Our processing of personal data complies with international data protection laws, including but not limited to the General Data Protection Regulation (GDPR) for EU residents, California Consumer Privacy Act (CCPA) for U.S. residents, and UK GDPR for UK residents. We rely on the following legal bases for processing:
  • Consent: When you give us permission to use your data for a specific purpose.
  • Contractual Necessity: When processing is required to enter into or fulfill a contract with you.
  • Legal Obligation: When necessary to comply with legal obligations.
  • Legitimate Interests: When processing is in our legitimate interest or a third party's, provided this does not override your rights.

Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request access to your personal data.
  • Correction: Ask us to correct any incorrect information.
  • Erasure: Request deletion of your personal data in certain circumstances.
  • Data Portability: Obtain your data in a structured format.
  • Object to Processing: Object to processing your data for direct marketing or when based on legitimate interests.
  • Restrict Processing: Request restricted processing of your data in certain situations.
  • Withdraw Consent: Withdraw your consent at any time if consent is the basis of processing.
For specific details on your rights, please refer to the data protection authority in your region (e.g., ICO in the UK, EU GDPR guidelines, California Attorney General’s Office for CCPA).

Sharing of Your Personal Information

We may share your information with trusted third parties only for specific purposes (such as order fulfillment, fraud prevention, or service improvement) and under strict instructions. These third parties are required to process your data only as directed by us.

Retention of Your Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws. Once these purposes are fulfilled, we will delete or anonymize your data.

Security of Your Information: We are committed to keeping your data secure. Our security measures include:
  • User account access controlled by unique usernames and passwords
  • Data stored on secure servers
  • SSL encryption for payment details

International Data Transfers

Your data may be transferred internationally, including to countries that may not have data protection laws equivalent to those in your region. We implement safeguards (such as Standard Contractual Clauses (SCCs)) to ensure your personal information remains protected.

Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

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